Returns Policy

Returns Policy

Thank you for shopping at [Your Website Name]! We want you to be completely satisfied with your purchase.  If for any reason you're not happy, we offer returns and exchanges in accordance with the following policy:

Eligibility for Returns:

·        Items must be returned within 30 days of the delivery date.

·        Items must be unused, unworn, and in their original condition with all original paperwork and packaging intact.

·        Proof of purchase (order confirmation or receipt) is required.

·        Certain items are non-returnable, as specified below.

Return Process:

·        Contact Us:  Please contact us within 30 days of receiving your order at tagjoy@gmail.com to initiate a return.  Please provide your order number and reason for the return.

·        Packaging: Securely package the item(s) in the original packaging, if possible, or a similar sturdy box.  Include all original paperwork, accessories, and any other included materials.

·        Shipping: You are responsible for the return shipping costs unless the return is due to a faulty item or an error on our part. We recommend using a trackable shipping service and insuring the package, as we are not responsible for lost or damaged returns.

·        Return Address: Ship the package to the address provided in the return authorization instructions:

69 Lyndon Road

Solihull

Birmingham

B92 7RF

Refunds:

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.  If the item is approved, we will process your refund within 2 business days.

·        Refunds will be credited to the original payment method.

·        Shipping costs are non-refundable unless the return is due to a faulty item or an error on our part.

·        Please allow 5-7 business days for the refund to appear in your account.

Exchanges:

We offer exchanges for items of equal or lesser value.  If you would like to exchange an item, please contact us at tagjoy@gmail.com within 7 days of receiving your order.  We will provide instructions for the exchange process.  You are responsible for the return shipping costs, as well as the shipping cost for the new item, unless the exchange is due to a faulty item or an error on our part.

Faulty Items:

If you receive a faulty or damaged item, please contact us immediately at tagjoy@gmail.com . We will arrange for a replacement or a full refund, including any shipping costs incurred.

Late Returns:

Returns received after 10 days of the delivery date will not be accepted.

Questions:

If you have any questions regarding our return policy, please contact us at [tagjoys@gmail.com.

Changes to this Policy:

We reserve the right to modify this return policy at any time.  Any changes will be posted on this page.

This Returns Policy is effective as of 10/02/2025.